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Sahayogi

Legal

Anti-Spam Policy

Version 1.0 · Effective 21 June 2024

1. Our Commitment

Sahayogi One Private Limited does not send spam. We do not send unsolicited commercial messages — by email, WhatsApp, SMS, or any other channel — without prior consent from the recipient.

This policy applies to:

  • All email communications sent from sahayogi.in domains (@sahayogi.in)
  • WhatsApp Business communications sent through Chat with Sahayogi on behalf of Sahayogi One Private Limited
  • Any other electronic communication channels Sahayogi may use for marketing or promotional purposes

This policy does not restrict transactional communications — messages that are a necessary part of delivering a service you have subscribed to, such as account confirmations, service updates, payment receipts, or security alerts. These communications are sent without separate marketing consent, as they are required for the functioning of the service.

2. What We Send — and Why

2.1 Transactional Communications (no marketing consent required)

These are communications we send because you are an active user of a Sahayogi product or have made an enquiry. They are not marketing messages.

  • Account creation and verification messages
  • Password reset and account security alerts
  • Payment confirmations and invoices
  • Service updates, downtime notices, and maintenance alerts
  • Responses to enquiries you have made via info@sahayogi.in or any contact form
  • Compliance reminders and deadline alerts generated by Tax Sahayogi or BoSS Compliance Dashboard (these are part of the product service)
  • Engagement communications from the Office Sahayogi team as part of an active retainer

2.2 Marketing and Promotional Communications (consent required)

We send marketing and promotional communications — including newsletters, product updates, feature announcements, and event invitations — only to recipients who have explicitly consented to receive them.

You may consent to marketing communications by:

  • Checking a consent box during account registration (which is never pre-ticked)
  • Submitting a contact form where marketing consent is offered as an opt-in
  • Replying to a specific invitation to receive communications

We do not infer marketing consent from:

  • An existing business relationship alone
  • Providing your email address for transactional purposes
  • Visiting sahayogi.in

3. Chat with Sahayogi — WhatsApp Business Messaging

Chat with Sahayogi uses the official WhatsApp Business API (authorised Meta Tech Provider). All WhatsApp Business messages sent through Chat with Sahayogi on behalf of Sahayogi One Private Limited comply with:

  • Meta’s WhatsApp Business Policy — which requires that business-initiated marketing messages be sent only to recipients who have opted in to receive WhatsApp communications from that business
  • TRAI’s Telecom Commercial Communications Customer Preference Regulations (TCCCPR) — which govern commercial communications to Indian telephone subscribers

For clients using Chat with Sahayogi to communicate with their own customers:

As an authorised WhatsApp Business API provider, Sahayogi requires that all clients using Chat with Sahayogi obtain prior consent from their customers before sending marketing or promotional messages on WhatsApp. Using Chat with Sahayogi to send unsolicited messages to contacts who have not opted in is a violation of our terms, Meta’s policies, and TRAI regulations. Sahayogi reserves the right to suspend access to Chat with Sahayogi for any client found to be using the service for unsolicited messaging.

4. TRAI Compliance

All commercial communications from Sahayogi One Private Limited to Indian telephone subscribers comply with the Telecom Regulatory Authority of India’s (TRAI) Telecom Commercial Communications Customer Preference Regulations, 2018 (TCCCPR), including:

  • Registration of our telemarketer identity with TRAI as required
  • Sending promotional SMS and WhatsApp messages only within permitted hours
  • Honouring opt-out requests processed through the Do Not Disturb (DND) registry
  • Including sender identification in all commercial messages

5. How to Opt Out

5.1 Email Marketing

Every marketing email from Sahayogi includes an Unsubscribe link in the footer. Clicking this link will remove you from all Sahayogi marketing email lists immediately. You will continue to receive transactional communications related to active services.

Alternatively, write to info@sahayogi.in with subject “Unsubscribe — [Your Email Address]” and we will remove you within 2 business days.

5.2 WhatsApp

To opt out of WhatsApp marketing messages from Sahayogi One Private Limited, reply “STOP” to any message, or write to info@sahayogi.in with subject “WhatsApp Opt-Out — [Your Number]”. We will cease marketing messages within 2 business days.

5.3 SMS

To opt out of any SMS communications from Sahayogi, reply “STOP” to any SMS or register your preference via the TRAI DND registry at https://trai.gov.in.

5.4 All Channels

To opt out of all non-transactional communications across all channels simultaneously, write to info@sahayogi.in with subject “Full Communication Opt-Out — [Your Name/Email/Number]”. We will process your opt-out within 2 business days.

Opt-out does not affect:

  • Transactional communications that are necessary for your active Sahayogi products
  • Communications required by law or for security purposes

6. Reporting Spam

If you receive an unsolicited communication that appears to be from Sahayogi but which you did not consent to, or if you believe a Sahayogi client is misusing Chat with Sahayogi to send spam:

Email: info@sahayogi.in

Subject: “Spam Report — [Channel: Email / WhatsApp / SMS]”

Include: The message you received, when you received it, and the sender address or number

We investigate all spam reports and take immediate action where our services are found to be misused.

7. Third-Party Senders

Sahayogi does not sell, rent, or share your contact information with third parties for marketing purposes. We do not authorise any third party to send marketing communications on our behalf without explicit disclosure to you.

If you receive a message claiming to be from or associated with Sahayogi that you did not consent to, and which does not come from a @sahayogi.in email address or an officially registered WhatsApp Business account, it may be phishing or impersonation. Report it to info@sahayogi.in immediately.

8. Our Anti-Spam Commitment for Users of Chat with Sahayogi

Sahayogi, as an authorised WhatsApp Business API provider, does not use its access to the WhatsApp Business API for mass unsolicited messaging. Our role is to provide the infrastructure for our clients to communicate with their customers — on the condition that those clients have obtained the required consent from those customers.

We actively monitor for misuse and will suspend any client account found to be in violation of anti-spam obligations.

9. Changes to This Policy

We may update this Anti-Spam Policy to reflect changes in applicable law, communication channels, or our practices. Material changes will be published on this page. The date at the top of this page reflects the most recent update.

10. Contact

For opt-out requests, spam reports, or questions about this policy:

Sahayogi One Private Limited

Email: info@sahayogi.in
Phone: +91 9255096300
Monday–Saturday, 10:00 AM – 6:00 PM IST

Sahayogi One Private Limited | CIN: U62010UP2024PTC205006 · Anti-Spam Policy Version 1.0

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