Terms of Use

Certain Sahayogi products require you to create an account. When creating an account, you must provide accurate, complete, and current information. You are responsible for maintaining the accuracy of your account information and updating it as necessary.

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying Sahayogi immediately at info@sahayogi.in if you suspect unauthorised access to your account

Sahayogi is not liable for any loss or damage arising from your failure to maintain account security.

Sahayogi reserves the right to suspend or terminate your account at any time if:

• You breach these Terms
• We are required to do so by law
• You have not used your account for an extended period (dormancy policy to be communicated separately)
• We discontinue the relevant product or service

You may close your account at any time by writing to info@sahayogi.in. Account closure is subject to the data retention obligations described in our Privacy Policy.

You may use the Platform only for lawful business and personal purposes consistent with these Terms and all applicable laws and regulations.

You must not:

• Use the Platform for any unlawful purpose or in violation of any applicable law, regulation, or government directive
• Upload, transmit, or store data that infringes any third party's intellectual property rights, is defamatory, obscene, or otherwise objectionable
• Attempt to gain unauthorised access to any part of the Platform, other users' accounts, or Sahayogi's backend systems
• Use any automated tool, script, bot, spider, or scraper to access, extract, or monitor any part of the Platform without our express written permission
• Reverse engineer, decompile, disassemble, or attempt to discover the source code or underlying algorithms of any Sahayogi product
• Use the Platform to transmit malware, viruses, or any other harmful code
• Interfere with or disrupt the integrity or performance of the Platform or any third party's use of it
• Impersonate any person or entity or misrepresent your affiliation with any person or entity
• Use the Platform to process data belonging to third parties without appropriate authorisation
• Use Sahayogi AI outputs as professional legal, financial, tax, or medical advice without independent professional verification
• Resell, sublicense, or commercially exploit any part of the Platform without Sahayogi's express written consent

Any content you upload, submit, or store on the Platform must not violate applicable law or infringe any third party’s rights. You retain ownership of content you submit, but by uploading content to the Platform you grant Sahayogi a limited, non-exclusive licence to store, process, and display that content solely for the purpose of providing the relevant service.

All content on sahayogi.in and across Sahayogi products — including but not limited to text, graphics, logos, icons, images, product names, the Business Doctor methodology, the 5-step framework (Diagnose → Design → Compare & Select → Deploy → Drive), the 3C Framework (Connected, Controlled, Consistent), product architecture, software, source code, databases, and compiled materials — is owned by or licensed to Sahayogi One Private Limited and is protected under the Copyright Act, 1957, the Trade Marks Act, 1999, and other applicable Indian intellectual property laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, or commercially exploit any Sahayogi intellectual property without our express written permission.

“Sahayogi”, “Sahayogi One”, “Office Sahayogi”, “BoSS”, “Sahayogi Cloud”, “Chat with Sahayogi”, “Tax Sahayogi”, “Sahayogi AI”, “My Sahayogi”, “Studio Sahayogi”, and related names, logos, and marks are trademarks or trade names of Sahayogi One Private Limited. Unauthorised use of these marks is prohibited. See our Trademark Policy.

You retain all intellectual property rights in content you upload to the Platform. By uploading content, you grant Sahayogi a limited, worldwide, non-exclusive, royalty-free licence to use, store, process, and display that content solely as necessary to provide the services you have subscribed to. This licence terminates when you delete the content or close your account (subject to retention obligations).

If you provide feedback, suggestions, or ideas about the Platform (“Feedback”), you grant Sahayogi a perpetual, irrevocable, worldwide, royalty-free licence to use that Feedback for any purpose without compensation to you.

The Sahayogi ecosystem integrates with or references third-party products and services, including:

• Meta WhatsApp Business API (for Chat with Sahayogi): Your use of Chat with Sahayogi is subject to Meta’s WhatsApp Business Terms of Service in addition to these Terms.
• Microsoft 365 and Azure (via Sahayogi Cloud): Subject to Microsoft’s applicable service terms.
• Tally and Busy (software hosted via Sahayogi Cloud): Subject to the respective software licensor’s terms.

Sahayogi is not responsible for the availability, accuracy, or content of third-party services. References to third-party services do not constitute an endorsement.

sahayogi.in and Sahayogi products may contain links to external websites. Sahayogi is not responsible for the content, privacy practices, or terms of external websites. Accessing external links is at your own risk.

The Platform is provided “as is” and “as available” without warranties of any kind, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Sahayogi does not warrant that the Platform will be uninterrupted, error-free, or free from viruses or other harmful components.

Sahayogi AI: Outputs generated by Sahayogi AI are based on data connected to your account and are provided for informational and operational purposes only. Sahayogi AI outputs do not constitute professional legal, financial, tax, accounting, or investment advice. You are responsible for verifying AI outputs independently and for all decisions made based on them.

Tax Sahayogi: Information provided by Tax Sahayogi is for general informational purposes based on applicable law at the time of response. It does not constitute professional legal or tax advice. Tax positions should be verified with a qualified tax professional before filing or responding to notices. Sahayogi accepts no liability for outcomes arising from reliance on Tax Sahayogi outputs without independent professional review.

Office Sahayogi: Consulting recommendations provided through Office Sahayogi engagements are based on information provided by the client and are advisory in nature. Outcomes depend on implementation quality, external factors, and market conditions that Sahayogi cannot control or guarantee.

To the maximum extent permitted by applicable law, Sahayogi One Private Limited, its directors, employees, agents, and partners shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, business, or goodwill
• Any damages resulting from unauthorised access to or alteration of your data
• Any matter beyond Sahayogi's reasonable control

Where liability cannot be excluded by law, Sahayogi’s total aggregate liability to you for all claims arising under or in connection with these Terms or the Platform shall not exceed [AMOUNT — to be determined, typically the fees paid by you in the 12 months preceding the claim].

Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under applicable Indian law.

Access to certain Sahayogi products and services is subject to fees as specified in the relevant product agreement or service order. Fees are quoted in Indian Rupees (INR) unless otherwise stated and are subject to applicable taxes.

Payment terms, invoicing schedules, and payment methods are specified in your service agreement with Sahayogi. For retainer-based engagements (Office Sahayogi), payment terms are as agreed in the engagement letter.

Our refund policy is detailed at /legal/refund-policy. In general, fees for retainer-based engagements and completed service deliverables are non-refundable except as required by applicable law or as expressly agreed in writing.

Sahayogi may suspend or terminate your access to the Platform or any product at any time if:

• You breach these Terms or any product-specific agreement
• We are required to do so by law or regulatory order
• We reasonably believe your use poses a security risk to the Platform or other users
• You fail to pay applicable fees when due

We will provide notice of suspension or termination where practicable.

You may terminate your use of the Platform at any time by discontinuing use and, where applicable, closing your account. Termination does not relieve you of payment obligations for services already rendered.

On termination, your right to access and use the Platform ceases. Sahayogi will handle your data in accordance with the Privacy Policy and applicable data retention requirements. Provisions of these Terms that by their nature should survive termination — including Sections 7, 9, 10, and 14 — shall survive.

Sahayogi reserves the right to modify, suspend, or discontinue any part of the Platform at any time, with or without notice. We are not liable to you or any third party for any modification, suspension, or discontinuation of the Platform.

We may update these Terms from time to time. Material changes will be notified by email (to registered users) and/or by a prominent notice on sahayogi.in at least [14] days before they take effect. Your continued use of the Platform after the effective date of updated Terms constitutes acceptance.

These Terms are governed by and construed in accordance with the laws of India, without regard to conflict of law principles.

Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Noida, Uttar Pradesh, India.

We encourage you to contact us at info@sahayogi.in in the first instance to resolve any dispute informally. If a dispute cannot be resolved informally within 30 days, either party may initiate formal proceedings.

The parties may mutually agree to resolve disputes through arbitration under the Arbitration and Conciliation Act, 1996, with the seat of arbitration at Noida, Uttar Pradesh, and proceedings conducted in English.

These Terms, together with the Privacy Policy, Cookie Policy, and any product-specific agreements, constitute the entire agreement between you and Sahayogi One Private Limited with respect to the Platform.

If any provision of these Terms is found to be unenforceable or invalid under applicable law, that provision shall be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible. The remaining provisions shall continue in full force.

Sahayogi’s failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

You may not assign your rights or obligations under these Terms without Sahayogi’s prior written consent. Sahayogi may assign its rights and obligations without restriction.

Sahayogi is not liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including but not limited to natural disasters, government action, internet or power outages, or pandemic conditions.